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School of Nursing Help Request Form
Form
Resources
Nursing
IT Help Desk
Nursing Help Request Form
Please select the type of request
UMID or DUO issue (i.e. DUO device, Eduroam wireless access, Blackboard or SIMS login)
Technology
Facilities
Required
All University of Maryland School of Nursing non-emergency work requests should be submitted using this form. For assistance with immediate issues, such as leaks, power outages, and lock-outs, call 410-706-2618.
The UMSON Facilities Team will do their best to complete work requests that are handled in-house within a 1-week timeframe.
The UMSON Facilities Team will facilitate any work orders requiring assistance from the campus services team. Requests submitted to the campus team will be addressed on a first-come, first-serve basis and/or based on the urgency of the request.
All University of Maryland School of Nursing non-emergency technology requests should be submitted using this form. This includes requests for all of the ILT teams: Network and Computer Services, Learning Technology, Audio Visual Services.
The ILT teams strive to provide quality customer service. Normal business hours for the ILT teams are Monday through Friday 8:00am to 5:00pm. A member of the team will contact faculty and staff members about their request or issue within four business hours of ticket assignment. Resolution of requests and issues is typically within one business day.
After Hours Emergencies
If an emergency issue arises outside of normal business hours, please submit the form below. A ticket will be created and assigned the next business day morning and a member of the team will contact you as soon as possible.
First Name
Required
Last Name
Required
Email
Required, @umaryland.edu is required, unless issue is with email
Office Location
Required
Phone Number
Required - Please provide best number during normal business hours
Brief Summary of Issue
Required
Describe Issue
Required
Service Category
AED Issues/Procedures
Confidential Shred Bin
Fire Warden
Environmental Services (i.e. trash pick-up, cleaning)
ID Badge Problems
Key Request
Large Recycle Bin (NOT CONFIDENTIAL)
Large Trash Receptacle
Light Bulb Outage
New Employee Set-up
New Phone Orders
Office Furniture Movement
Patch/Paint Wall
Pest/Bug Control
Phone Relocations
Picture Hanging
Plumbing Request
Room Temperature Control
Security Issues
Shampoo Carpet
Telephone/Voicemail Repairs
Other
Required
Service Category
Computer Hardware
Computer Software
Group/Folder Access
Audio Visual or Lecture Capture
Learning Technology Software (i.e. Blackboard, Examsoft)
Other
Required
If Other, provide more information
Required
Service Request Details
Description of Issue
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